PAYMENTS & REMEDIES
Refund & Cancellation Rules
Refunds depend on when work was cancelled, what compliant work was completed, and any non-excludable legal remedy.
Cancel without charge.
Full refund unless the customer separately authorised clearly identified work to begin earlier.
Refund the unearned portion. Any retained amount must be a reasonable, documented amount for work properly completed—not a penalty.
Refund the amount paid for the undelivered service. Any alternative date or scope requires customer agreement.
Correct, re-perform or otherwise remedy the affected part within a reasonable time.
Provide the remedy available under applicable law. This may include cancellation and a refund, less a reasonable amount for compliant work already supplied where the law permits.
No automatic refund. The included written clarification remains available; new research or changed scope is separately quoted.
The clock does not start, or a documented pause applies. After 30 calendar days without requested information, we may propose closure and calculate any refund under the rules above.
How to request cancellation or a refund
- Email liufg8@gmail.com with the case number, payer name, reason and requested outcome.
- We acknowledge the request within two Business Days and may request only what is needed to verify the payment or issue.
- A named human reviews the accepted scope, activity log, deliverables, payment status and applicable legal rights.
- We explain the decision and calculation in writing. Approved refunds are initiated to the original payment method where practicable within ten Business Days; bank or processor timing is outside our control.
Mandatory rights
These rules operate in addition to, not instead of, rights and remedies that cannot lawfully be excluded.